Shipping & Delivery Policy | Mabily LLC

Shipping & Delivery Policy

Last updated: October 16, 2025

This Shipping & Delivery Policy (“Policy”) explains how Mabily LLC (“we”, “our”, “us”) coordinates logistics and delivery of industrial equipment and related products purchased or ordered through https://mabily.com or via formal quotation.

Made-to-Order First. Most of our portfolio is engineered-to-order or configured-to-order. Because specifications, materials, compliance and testing vary by project, we do not publish universal delivery times. Any timing communicated in a quotation is informational and may be adjusted by written notice when factors outside our control arise.

1) Dispatch origins

  • Orders may ship directly from Mabily Brasil (Mabily Equipamentos Industriais LTDA) or from other international industrial partners under Mabily LLC’s coordination.
  • To optimize logistics and tax efficiency, Mabily LLC does not act as an importer of record in the United States. Whenever applicable, goods are shipped directly from the manufacturing/fulfillment partner to the client’s destination.
  • The specific facility of origin is shared only on shipping/commercial documents as required for logistics and customs purposes.

2) Incoterms® and logistics framework

Shipments follow internationally recognized Incoterms® (e.g., EXW, FCA, FOB, DAP, DDP) defined in the quotation or purchase order. Packaging, crating and handling are specified per equipment type and destination requirements.

3) What we commit to (credibility & transparency)

  • Clear documentation: quotation and order confirmation describe the agreed Incoterm, dispatch window as applicable, and who handles export/import steps.
  • Milestone updates: we provide status at key stages — Order Confirmation → Engineering/Procurement → Fabrication → QA/Testing → Dispatch → In-Transit → Delivery Attempt.
  • Named contact: a logistics contact is assigned for each order to centralize updates and document flow.
  • Change notifications: if a material change affects dispatch or routing, you will receive a written notice with the updated plan.

4) Duties, taxes, and import clearance

  • Unless otherwise stated (e.g., DDP), buyer is responsible for import duties, VAT/GST, inspections and brokerage in the destination country.
  • Compliance, certifications and permits required in the destination are the buyer’s responsibility unless expressly included in the scope.

5) Delivery site readiness & unloading

  • The buyer must ensure site access for the selected vehicle/container and provide safe conditions for receipt.
  • Unloading is the buyer’s responsibility — including forklifts, cranes, rigging or any specialized lifting equipment.
  • If unloading assistance is needed, it must be arranged by the buyer before delivery.

6) Delivery confirmation & inspection

  • At receipt, inspect packaging/crates. Note visible issues on the carrier document (Bill of Lading/Proof of Delivery) and take photos.
  • Report hidden damage promptly with evidence to contact@mabily.com so we can assist with the carrier or freight forwarder.

7) Risk of loss & insurance

  • Risk transfers according to the agreed Incoterm (e.g., EXW at pickup, DAP at delivery).
  • We recommend adequate cargo insurance proportionate to equipment value and route characteristics.

8) Partial shipments

Large projects may dispatch in multiple shipments. Each dispatch has its own documents and, when available, tracking references or freight forwarder updates.

9) Delays & force majeure

Events such as customs inspections, port congestion, strikes, embargoes, extreme weather or other force majeure may impact routing or timing. We will coordinate reasonable alternatives and provide written updates.

10) Refused or failed delivery

  • If delivery is refused or fails due to site readiness or absence of unloading resources, storage/return/redelivery charges may apply.
  • Redelivery occurs after settlement of associated costs and alignment on site conditions.

11) Support

For documentation, tracking coordination or customs support, contact:

Mabily LLC
Email: contact@mabily.com
Address: 6407 Magnolia St, Milton, FL 32570, USA

This Policy should be read together with our Terms & Conditions, Refund & Return Policy, and Warranty provisions. If any provision conflicts with the Incoterm or a signed contract, the latter prevails.